Your privacy is important to us, so we want to be 100% clear about how we collect, store and handle your personal data.

This privacy policy describes how MAVIS Broadcast Limited protects and makes use of the information you provide when using our products and website. If you are asked to provide information when using our products or website, it will only be used in the ways described in this privacy policy. This policy is updated periodically with the latest version being published on this page. This privacy policy was last updated on: 3rd October 2018. If you have any questions about this policy, please email or write to: MAVIS Broadcast Ltd, 18 Ferry Road, London, SW13 9PR

What is GDPR is

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA). It also addresses the export of personal data outside the EU and EEA areas. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU

What data the GDPR applies to

Under the GDPR, the concept of "personal data" is very broad and covers any information relating to an identified or identifiable individual. Personal Data is anything that you could conceivably use to identify a person within a larger group. That includes name, address, email, IP address, cookies, location etc.


We want to give you the best possible experience with MAVIS Broadcast. In order to deliver our products and services and to enable certain functions with our products and website, we gather and use certain information about individual visitors.

We also collect information to better understand what you are looking for from MAVIS Broadcast, to alert you to relevant news and promotions, and to enable us to continue to develop and improve how we present information through our products and website to enhance your experience.

What personal data we collect and why

  • We collect and use personal data for the following situations:

  • We collect email addresses when you have given your consent to sign up to email alerts and marketing material

  • We collect your name and email when required to fulfil our service obligations (e.g. Timecode Systems UltraSync BLUE registration)

  • We collect names and job titles for business communications

  • Website usage data

How do we collect data

We collect data in a few ways, including when you use one our apps or website. When you register our products or our partners products or when you sign up for our emails. However we collect your data we always treat it with complete respect and care and are committed to protecting it. Below is detailed list of how we collect data:

  • When you visit any of our websites

  • When you engage with us on social media.

  • When you contact us by any means with enquiries, support questions, complaints etc.

  • When you enter prize draws or competitions.

  • When you come to visit us at a trade show or an event.

  • When you choose to complete any surveys we send you.

  • When you fill in any forms, for example sign up forms.

  • When you’ve given a third party (e.g. a reseller, production company, colleague etc) permission to share with us the information they hold about you.

  • When you download and use one our apps

  • When you register an UltraSync BLUE via our apps

How we use your data

  • For our own internal records

  • To contact you in response to a specific enquiry or order

  • To process any orders that you make by using our website, or that are passed to us for fulfilment by a reseller. Your details may need to be passed to a third party to supply or deliver the product you’ve ordered and we may keep your details for a reasonable period afterwards in order to fulfil any service obligations such as refunds and guarantees.

  • To respond to your support queries, refund requests and complaints.

  • To improve our products and services

  • To personalise the website for you and ensure our content is interesting and relevant.

  • We will use your personal data, with your consent, to keep you informed by email, social media or our website of relevant products and services, including special offers, discounts, promotions, events, competitions and so on from MAVIS Broadcast. You are free to opt out of hearing from us at any time by updating your preferences. 

When we’ll share your data

We will only share your information with the third parties listed below.

  • 3rd Party Name: Zendesk

  • Data disclosed: Name, email

  • Purpose: To manage support queries

  • 3rd Party Name: Amazon

  • Data disclosed: Name, email

  • Purpose: For data storage

  • 3rd Party Name: MailChimp

  • Data disclosed: Name, email

  • Purpose: For marketing

  • 3rd Party Name: Timecode Systems

  • Data disclosed: Name, email

  • Purpose: UltraSync BLUE registration and for marketing (if consent is given)

How we protect your data

We treat your data with complete respect and take appropriate steps to protect it. For example, our website is secured by SSL encryption and we provide secure access to our website using ‘https’ technology. We have also ensured that any data stored with Amazon, Zendesk or MailChimp is also encrypted access restricted to relevant MAVIS Broadcast employees. Any data passed onto Timecode Systems is transferred in an encrypted format. Timecode Systems have a separate comprehensive Privacy Policy that can be viewed here:

Your rights

You can request:

  • Access to the personal data we hold about you

  • Updates to your personal data when inaccurate, out of date or incomplete.

  • That we stop using your personal data for direct marketing.

  • You can contact us to request any of the above at any time by contacting us at

  • Your right to remove consent

You have the right to withdraw consent and change your data preferences at any time. You can stop the use of your personal data for direct marketing activity by clicking the ‘unsubscribe’ link in any email communication that we send you and following the confirmation process. We will then stop any further emails. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

What are cookies and why are they used?

To give you the best possible experience, our websites use cookies. By continuing to use MAVIS Broadcast websites you agree to our use of cookies.

We may use cookies to:

  • Analyse our web traffic using an analytics package. This usage data helps us improve the website structure, design, content and operations.

  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

  • Store information about your preferences. This allows us to present you with information you will find more interesting.

  • To recognise when you return to our website.

  • We use Google Analytics and they set a few cookies on their own. While this service monitors your behaviour, Google promises all data is anonymized.

Get in touch with us

We hope this information has been helpful but if you have any questions that haven’t been covered, please contact us at